Evaluation and Outcome Planning System

The evaluation domains of the Implementation and Evaluation Framework are integrated into the evaluation planning system below. It is designed to empower and guide teams in developing and refining evaluation plans and strategies to measure the outcomes for their models of care. Whether the goal is to improve existing strategies or to create new models of care, this evaluation system streamlines the understanding of healthcare evaluation and supports the development of effective plans ensuring a thorough analysis of a model of care’s performance.

Learn more about the Evaluation Domains below. This section outlines key questions for each domain and provides example performance indicators to guide your assessment process.

Proceed down the page to input an evaluation...

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Evaluation Domains

Adoptability (Implementation Outcome)

Key questions: To what extent have stakeholders adopted the innovation or care model, and what factors influenced their decision?

Example measures: Observation of uptake, stakeholder interviews, administrative data, and user engagement scales.

 

Implementability (Implementation Outcome)

Key questions: How effectively has the innovation been put into practice, and what challenges have been encountered?

Example measures: Evidence of implementation through observation, stakeholder interviews, administrative data, assessment of organisational readiness, and fit into existing workflows and systems.

Sustainability (Implementation Outcome)

Key questions: How sustainable is the innovation or care model within the organisation, and what factors contribute to or hinder its long-term maintenance?

Example measures: Long-term outcomes, resource allocation beyond initial stages.

Effectiveness

Key questions: To what extent does the healthcare innovation or service achieve its intended purpose and desired outcomes?

Example measures: Health status, quality of life, recovery rates, or improvement in health conditions.

Safety

Key questions: How effectively does the healthcare innovation or service prevent harm to patients or improve safety during delivery of care delivery? Example measures: Diagnostic accuracy, error rates, and occurrence of adverse events.

Patient-centredness

Key questions: To what extent does the healthcare innovation or service involve patients in decisions and tailor care to their preferences?

Example measures: Patient experience, satisfaction, continuity of care.

Healthcare profession/system experience

Key question: What has been the experience of healthcare professionals with the innovation?

Example measures: Perceptions and experiences of healthcare professionals.

Accessibility

Key questions: How has the innovation or care model impacted patients' access to needed care and services?

Example measures: Timeliness of care, including diagnosis and treatment.

Service delivery (Activity)

Key questions: What actions, processes, and metrics are involved in delivering the innovation or service?

Example measures: Patient volume, service frequency, and discharge rates.

Economic Evaluation
Key questions: How has the healthcare innovation or service impacted resource use, cost-effectiveness, and efficiency?
Example measures: Cost-minimisation, cost-effectiveness, treatment costs.

Design Your Evaluation Plans

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To save your assessments and track progress, Register for an account or Log in to your existing account. To access your completed assessments plans visit My projects.

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    DESIGN YOUR EVALUATION PLAN


    This section is divided into two sections.


    Part A: Background Information and Evaluation Overview

    Comprehensive details about the new care model, including its objectives, the target population, and the program location.


    Part B: Designing the Evaluation Plan

    1. Selecting relevant evaluation domains of interest
    2. Identifying appropriate indicators and measures
    3. Establishing baselines and targets
    4. Determining data sources and data collection methods
    5. Setting timelines for the evaluation process
    6. Prioritising tasks and designating responsible parties
    7. View an automated summary of your evaluation plan

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    Part A: Background Information and Evaluation Overview




    Part B: Designing the Evaluation Plan




    Create Your Evaluation Plan

    Complete the following questions to build your evaluation plan. To add more outcomes, click the 'Add Outcome' button at the bottom of the form.



    Click the hint icon (+) to view example indicators and outcome measures. Select all applicable options from the list below.

    Commitment to adoption.Evidence of uptake.User engagement scales.Multi-stakeholder perceptions, and experiences of adoption.Surveys (e.g., adaptation of Lean in healthcare questionnaire (LiHcQ).Observation, interviews, focus groups and administrative data.Other (Please type your answer)
    Organisational readiness for implementation change (ORIC).Implementation leadership scale (ILS).Implementation readiness assessment tool.Assessment of organisation context e.g., Implementation climate scale (ICS).Implementation cost and resource availability.Fit into existing workflows and systems.Multi-stakeholder perceptions, and experiences of implementation effectiveness.Surveys, case studies, interviews, checklists, audits, focus groups and administrative data.Other (Please type your answer)
    Sustainability of work practices questionnaire.Normalisation measure development questionnaire (NoMAD).Program sustainability tools.Outcomes and resource allocation beyond initial stage.Multi-stakeholder perceptions, and experiences of sustainability.Surveys, case studies, interviews, records, and policy reviews.Other (Please type your answer)
    Overall well-being.Effect of symptoms or condition, e.g., Strengths and difficulties questionnaire.Influence of pain, assessed through pain scales.Presenteeism-being present at work or productivity while unwell.Absenteeism-being absent from work due to illness or health concerns.Requirement for medications, tests, and therapies.Patients’ understanding of their condition and their ability to manage it e.g., Patient empowerment index/score.Symptom improvement e.g., Global rate of change, irritable bowel symptom severity score.Rates of resolution or recovery.Improvement in medical test results e.g., blood pressure or glucose.Recovery times or time to a specific target or cure.Changes in quality of life (e.g., Short Form (36 and 12 v2), Euro QoL 5D).Locally developed or validated patient reported outcome measures (PROMs).Visits to the emergency department, hospital, or general practitioner.Rates of re-referral, readmission, representation, or revision (planned and unplanned).Total referrals to other healthcare professionals or medical specialties.Other (Please type your answer)
    Diagnostic accuracy.Sensitivity and specificity.Diagnostic yield.Missed or delayed diagnosis.Misdiagnosis.Appropriate escalation of care.Surgical conversation rates.Incidence of errors.Compliance with guidelines, protocols, and standards of care.Consistency and concordance in triage, decision-making, investigations, management, surgical necessity, and discharge planning decisions.Inter-rater reliability.Assessment or indicators of healthcare quality and appropriateness in medical care, medication management, and documentation.Mortality.Morbidity.Occurrence of complications, adverse events, or incidents.Impact and severity of side effects or events.Clinical governance.Coordinated care.Collaboration.Other (Please type your answer)
    Perceptions of accessibility and convenience of care.Perceptions of organisation and process from referral to discharge.Perceptions of appointment duration.Perceptions of clinician knowledge and skills.Perceptions of interpersonal communication (trust, rapport, listening, and explanation skills).Perceptions of cost of receiving care.Perceptions of treatment outcomes.Perceptions of symptom improvement.Perceptions of reassurance provided.Perceptions of treatment and management strategies provided.Perceptions of continuity of care (relational, information or management continuity).Appointment attendance and retention.Satisfaction surveys.Visit satisfaction questionnaire (Modified VSQ-9).Service satisfaction scale 30 (SSS-10).Consultation satisfaction survey (CSQ).Rate of patients requesting second opinion.Locally developed patient reported experience measures (PREMS).Other (Please type your answer)
    Perspectives and experiences of healthcare professionals (Allied health, medical, nursing, support teams).Impact on healthcare leaders (e.g., decision makers and policy makers).Impact on healthcare system.Alignment with organisational strategies and goals.Impact on healthcare networks (e.g., regulatory/professional bodies and education/training institutions).Other (Please type your answer)
    Time to consultation.Time to diagnosis.Time to planned treatment.Time from diagnosis to the initiation of treatment.Time to discharge.Length of stay.Episode of care length.Time to referral to a specialist or additional services.Time to access essential diagnostic tests or procedures.Time to access diagnostic test results.Number of patients on the waitlist.Reduction in the waitlist.Average waiting time for patients.Patients exceeding recommended wait times.Percentage of patients experiencing delayed care.Priority level changes for patients on the waitlist.Timeliness of communication with patients on the waitlist.Wait time for review appointments.Access to third next available appointment.Other (Please type your answer)
    Number of referrals.Number of patients removed from waitlists.Patients triaged to model of care.Proportion of patients eligible for model of care.Use of telehealth and virtual consultations.Number of patients seen.Occasions of service.Discharge rates.Number of patients requiring escalation or expedited care.Other (Please type your answer)
    Inputs and resource utilization.Personnel time and costs.Costs of provider visits (e.g., primary care, specialists, emergency, inpatient, outpatient).Diagnostic, treatment, and intervention costs.Direct and indirect costs.Training costs.Cost minimisation (e.g., differences in salaries).Cost-effectiveness analysis (cost in relation to outcomes).Cost-benefit analysis (net benefits - benefits minus costs).Cost-utility analysis (overall measure of value e.g., quality adjusted life years).Measures of willingness to pay.Marginal rates of substitution.Net monetary benefits (Incremental benefit x threshold - incremental cost).Incremental cost-effectiveness ratio (difference in cost divided by difference in outcomes).Lost income due to absence from work.Medication expenses (patient incurred).General practitioner or specialist visit costs (patient incurred).Travel expenses (patient incurred).Parking costs (patient incurred).Personal expenses (patient incurred).Other (Please type your answer)


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